FAQ

Messages you receive expire and will be deleted from the Securemail inbox after 90 days. On the 30th day after the origination of the Securemail, a reminder will appear in your inbox if the message remains unread. 

You will need to reset your password. Follow these detailed instructions.

Yes, an auto-generated message reminder will be sent to your inbox after 30 days from the sent date.  It will contain the expiration date (90 days from the sent date).  Here is a sample of a reminder. 

Yes, an auto-generated message reminder will be sent to your inbox after 30 days from the sent date.  It will contain the expiration date (90 days from the sent date).  Here is a sample of a reminder. 

Most Internet browsers will work, including Chrome, Microsoft® Internet Explorer®, Mozilla® Firefox® and Apple® Safari™.

Most major mobile devices can be used, including Apple® iPhone® and iPad®, BlackBerry® devices and Android® devices.

For more information on any of the products described, visit the ZixCorp website at www.zixcorp.com/products.

For additional help reading your message, access the online help within the Secure Message Center.

Secure messaging is the process of:

Identifying outbound email messages that need to be encrypted by using policies defined by the State of Iowa.

Encrypting the email messages.

Sending encrypted messages using Best Method of Delivery™.

For Customer Support, please visit https://help.iowa.gov to open a ticket.