FAQ
How long do I have to read my message?
Messages you receive expire and will be deleted from the Securemail inbox after 90 days. On the 30th day after the origination of the Securemail, a reminder will appear in your inbox if the message remains unread.
How do I retrieve my password?
You will need to reset your password. Follow these detailed instructions.
Will I get a reminder if I haven't read the email?
Yes, an auto-generated message reminder will be sent to your inbox after 30 days from the sent date. It will contain the expiration date (90 days from the sent date). Here is a sample of a reminder.
I got locked out of my account, what do I do know?
Yes, an auto-generated message reminder will be sent to your inbox after 30 days from the sent date. It will contain the expiration date (90 days from the sent date). Here is a sample of a reminder.
What Internet browsers are recommended?
Most Internet browsers will work, including Chrome, Microsoft® Internet Explorer®, Mozilla® Firefox® and Apple® Safari™.
What mobile devices can be used?
Most major mobile devices can be used, including Apple® iPhone® and iPad®, BlackBerry® devices and Android® devices.
Where can I get more information?
For more information on any of the products described, visit the ZixCorp website at www.zixcorp.com/products.
For additional help reading your message, access the online help within the Secure Message Center.
What is Secure Messaging?
Secure messaging is the process of:
Identifying outbound email messages that need to be encrypted by using policies defined by the State of Iowa.
Encrypting the email messages.
Sending encrypted messages using Best Method of Delivery™.
For Customer Support, please visit https://help.iowa.gov to open a ticket.